FAQ
1. Shipping Costs
Q: How much does shipping cost within the United Kingdom?
A: Shipping is free on all orders within the United Kingdom.
Q: Are there any hidden fees at checkout?
A: No, all costs are transparently displayed at checkout, ensuring no hidden fees.
2. Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1 business day, Monday to Friday.
Q: What is the cut-off time for placing an order?
A: Orders placed before 17:00 will be processed the same day.
Q: When are weekend orders processed?
A: Orders placed on weekends will be processed on the next business day.
3. Transit Time
Q: How long does delivery take?
A: Estimated delivery time is 1-3 business days.
Q: On which days do you ship orders?
A: Shipments occur from Monday to Saturday.
4. Returns and Refunds
Q: Can I return a product if I change my mind?
A: Yes, customers in United Kingdom can cancel their purchase and return the product within 14 days of receipt without providing a reason.
Q: How do I initiate a return?
A: To initiate a return, contact our customer service at info@fashionmajesty.com with your order number and a detailed reason for the return.
Q: What happens after I request a return?
A: Once your return request is reviewed, we will send you detailed instructions and, if applicable, a prepaid shipping label.
Q: Who covers the return shipping costs?
A: For defective products (e.g., incorrect, damaged, or faulty items), return shipping is free of charge.
Q: How should I package the returned items?
A:
- Safely pack the item in its original packaging with all tags and labels attached.
- Include the return authorization form and any supporting documents or images.
- Print and attach the provided return label.
5. Payments and Currency
Q: What payment methods do you accept?
A: We accept secure payments via PayPal for a fast and trusted checkout experience.
Q: In which currency are transactions processed?
A: All transactions are processed in British Pounds (GBP).